APAC Careers

Key Responsibilities

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• Oversee day-to-day HR Operations for the core HR processes covering employee data management (e.g., new employees, employee records, promotion/demotion, transfer, personal data changes) and standardized HR shared services from hire to retire activities
• HR administration including processing of transactions, data input and troubleshooting HR queries via our HR based applications and systems, promoting self-service as a first solution
• Acting as a Superuser and a point of contact for all HR systems and data related queries and provide internal clients with accurate, consistent and timely responses to their queries on HR issues
• Overseeing employee related systems – HRIS, Appraisals, Engagement Survey
• Implement and improve HR services to employees, provide solutions to HR and employee queries. Proactively analyze and find opportunities for improvement initiatives to drive enhancement for better employee experience
• Identify, write and ensure implementation of APAC HR policies, procedures and processes relevant to the role, ensuring alignment with local HR teams. Extracting reports and preparing dashboards/analyses metrics for stakeholders at all levels of the organization
• Drives HR process improvement and alignment across APAC with opportunities for cost savings – Implements and tracks programs and processes to ensure that records are accurate, up to date, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements
• Creating the ultimate employee experience across the group in close cooperation with local HRBPs including onboarding, off-boarding & relocations
• Participating in core HR processes such as merit review, PPM and incentive programs (e.g. creation of documents and letters)
• Oversees the payroll & benefits program for all our employees across APAC
• Manage employee benefits, including broker/ vendor relationships, enrollment, claims resolution, and general employee inquiries
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Manage escalation and takes ownership for ultimate issue resolution
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
• Ensure HR audit and control processes and controls are developed and followed in compliance
• Support larger HR initiatives by ensuring continuity and successful delivery of functional services

Knowledge and skills

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• 8 years in a HR Operations/Shared Services environment
• Strong communication & problem-solving skills
• Demonstrated track record of strong service delivery
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces Knowledge of HR strategies and objectives
• Risk awareness and management experience
• Experience in a fast paced, high-volume environment with a strong customer service focus
• Continuous improvement mindset
• Ability to work under pressure balancing day to day priorities with project work
• Experience leading and supporting complex employee relations case
• Exceptional organizational skills and attention to detail
• Strong analytical skills
• Commercial and regulatory knowledge
• Occasional travelling may be required

Competencies

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• Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Relationship Building: Has the ability to build and maintain a network of business-related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider marketplace and using this knowledge to develop networks and relationships
• Team Player: Commitment to the organization’s/ department’s common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half-way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HH Global in the marketplace. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination