APAC Careers

Key Responsibilities

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• Develop strong relationships with client stakeholders and third-party agencies
• Delivering services on time, to specification, to a high quality and to contractual targets
• Providing technical input and advice on print, 3D POS and display projects as required to achieve high quality standards
• Production of detailed specifications for internal and external clients. High attention to detail is a must!
• Utilizing software platforms for quoting, ordering and invoicing of client projects
• Monitoring high standards and working together on new methods and procedures
• Ensuring best practice in conjunction with wider HH Global operations group
• Develops a good understanding of the client’s business and industry sector
• Maintain a full understanding of the broad range of HH Global’s services, identify opportunities and implement new services that complement the client’s business
• Identifies opportunities for continuous improvement and implements new methods and procedures as required
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification, on time and on budget
• Build team camaraderie and apply best practices in conjunction with wider HH operations group and encourage knowledge sharing
• Work with clients to encourage sustainable solutions, balancing economic and environmental savings and supporting the United Nations Sustainable Development Goals

Knowledge and skills

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• Minimum 3 years’ previous experience working in FMCG, POS, Print or Marketing Services is essential
• Must have 3D POSM experience either from a client service, design or production perspective and have knowledge of the end-to-end production process
• Ability to work independently and remotely when not on site with clients or suppliers
• Works collaboratively with others in pursuit of team goals
• Is comfortable analyzing and interpreting data and conversation on client reports
• Identifies and acts on growth opportunities within the client account to build scale and scope
• Takes a logical and systematic approach to work
• Takes a flexible approach to work and encourages others to do so
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office
• Be comfortable in client meetings to become an extension of the client team. Interact and provide high levels of comfort to the client on campaign management

Competencies

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• Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Relationship Building: Has the ability to build and maintain a network of business-related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider marketplace and using this knowledge to develop networks and relationships
• Team Player: Commitment to the organization’s/ department’s common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half-way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HH Global in the marketplace. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination