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Production Manager - Jakarta, Indonesia

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Production Manager

Reporting to the Deputy CEO, the Production Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The job-holders will be expected to have significant client contact and working to take the lead role in particular projects. This role involves the management and maintenance of strong relationships with client; a strong understanding of contracted terms and service levels.

To apply please send updated CV to hr.apac@hhglobal.com

KEY RESPONSIBILITIES

  • Delivering services on time, to specification, to a high quality and to contractual targets
  • Providing technical input and advice on projects as required to achieve high quality standards
  • Production of detailed specifications for internal and external clients
  • Monitoring high standards and working together on new methods and procedures
  • Ensuring best practice in conjunction with wider HH operations group
  • Develops a good understanding of the client’s business and industry sector
  • Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print
  • Implement new methods and procedures as required
  • Develop strong relationships with Client Officers
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time

KNOWLEDGE & SKILLS:

  • Naturally builds and maintains rapport with the client
  • Is comfortable analysing and interpreting financial data and produces accurate reports
  • Works collaboratively with others in pursuit of team goals
  • Identifies opportunities for continuous improvement
  • Takes a logical and systematic approach to work
  • Takes a flexible approach to work and encourages others to do so
  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Previous experience working in print/ print management/ print buying/ marketing print procurement essential
  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
  • Knowledge of Microsoft office
  • Experience in a client facing role is essential
  • Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred