APAC Careers

KEY RESPONSIBILITIES

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• Delivering services on time, to specification, to a high quality and to contractual targets
• Accurately and efficiently input high volumes of project data into HH Global software
• Providing technical input and advice on projects as required to achieve high quality standards
• Production of detailed specifications for internal and external clients
• Monitoring high standards and working together on new methods and procedures
• Ensuring best practice in conjunction with wider HH operations group
• Develops a good understanding of the client’s business and industry sector
• Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print
• Implement new methods and procedures as required
• Develop strong relationships with Client Officers
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time

KNOWLEDGE & SKILLS

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• Naturally builds and maintains rapport with the client
• Works collaboratively with others in pursuit of team goals
• Identifies opportunities for continuous improvement
• Takes a logical and systematic approach to work
• Takes a flexible approach to work and encourages others to do so
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in print/ print management/ print buying/ marketing print procurement essential
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office
• Experience in a client facing role is essential
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

REQUIREMENTS

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• 4+ years previous experience in a marketing print and retail POS/Commercial Print and Packaging environment
• Proficiency in MS Excel and have high aptitude for math, cost reporting and data analysis
• Experience of working in a fast-paced environment where priorities are constantly changing
• Committed, independent, service minded with proven client management skills
• Attention to detail, resourcefulness, and high level of accuracy
• Ability to work under pressure, establish work priorities, and multi-task
• Ability to work with short deadlines, and deliver on set milestones
• Ability to deal with ambiguity and a creative problem solver

COMPETENCIES

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• Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. As well as product innovation, employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships.
• Team Player: Commitment to the team’s common goal. A willingness to always communicate, share and support each other
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HHG in the market place. Always looking for a better way to get things done and puts plans into practice
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination