Close

Account Manager - Wakefield, UK

Account Manager - Wakefield, UK

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further.  The Account manager is required negotiate costings and timescales for each job and selecting the most appropriate supplier.

 

KEY RESPONSIBILTIES

  • Provide technical input and advice on print projects as required
  • Take briefs from the client including full specification details and deadline dates and manage from start to finish
  • Suggest alternative options and innovation where possible
  • Produce detailed specifications for internal and external clients based on client knowledge
  • Brief suppliers on client requirements
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time
  • Ensure activity is recorded using the designated company tools
  • Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that compliment their print
  • Implement new methods and procedures as required
  • Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
  • Ensure invoicing procedures are followed
  • Able to attend meetings away from the client site as required
  • Press passing when required and often out of normal working hours
  • Work with Account Director to identify new business opportunities
  • Agree and manage budgets and P&L’s
  • Ensure profit is maximised through analysis of performance
  • Deliver services to meet and exceed contracted SLA’s
  • Manage and monitor objectives to meet key business drivers
  • Ensure compliance with Regulatory and Company policies
  • Measure customer satisfaction and take appropriate action

 

KNOWLEDGE & SKILLS:

  • Numerate with a strong commercial understanding
  • Ability to manage multiple projects simultaneously
  • Strong time management and prioritisation skills
  • Able to work under pressure and to tight deadlines, with a good sense of humour
  • Has a high level of technical print knowledge with detailed understanding of different techniques
  • Experienced and confident with press passing
  • Is professional, courteous and calm under pressure
  • Has a project management mind-set
  • Process driven, with an eye to sales and business development
  • Approachable and confident to offer advice in meetings
  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
  • Knowledge of Microsoft office and Google Apps is  preferred but not essential

 

EXPERIENCE

  • Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred
  • Experience in a client facing role is essential
  • Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
  • POS conceptual experience
  • Experience of Direct Marketing would be an advantage
  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Previous experience working in print/ print management/ print buying/ marketing print procurement essential
  • Leadership and management experience is desirable

HH Global is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  

 

To apply for this position, please send a copy of your CV and cover letter to Recruitment.Wakefield@HHGlobal.com.

RELATED STORIES

Icon of desktop printer
2016 september 6
Account Manager

HH Global currently have a new opportunity for an Account Manager to be based onsite with one of our…

Drukwerk / Creatieve Productie
Icon of computer screen
2016 september 6
Technical Services Executive

Responsible for devising and ensuring that the optimum application of technology solutions within th…

IT
Icon of desktop printer
2016 september 5
Account Manager

HH Global are currently seeking an Account Manager for the Newbury/Reading area to work onsite, clos…

Drukwerk
Icon of desktop printer
2017 augustus 15
(Senior) Account Manager - Frankfurt, Germany

Onsite in Frankfurt für einen unserer großen Kunden aus der Bankenbranche sind Sie als Senior Accoun…

Drukwerk
Icon of desktop printer
2016 september 2
Account Manager

Responsible for delivering exceptional client service through excellent customer service and product…

Drukwerk
Icon of desktop printer
2016 oktober 6
Senior Account Manager (POS) - Düsseldorf

Sowohl in unserem Büro in Düsseldorf als auch vor Ort in Leverkusen für einen unserer großen Kunden …

Drukwerk
Icon of desktop printer
2017 mei 14
(Junior) Account Manager Print - München

Als Verstärkung unseres Münchner Teams sind Sie als (Junior) Account Manager für das operative Manag…

Drukwerk
Icon of desktop printer
2017 mei 14
(Junior) Account Manager Print - Düsseldorf

Als Verstärkung unseres Düsseldorfer Teams sind Sie als (Junior) Account Manager für das operative M…

Drukwerk
Icon of desktop printer
2017 januari 9
Category Director – Point of Sale

Working in a key role the Category Director will be expected to drive the vision and strategy for st…

Drukwerk
Icon of desktop printer
2017 januari 9
Category Director – Print

Working in a key role the Category Director will be expected to drive the vision and strategy for st…

Drukwerk
Icon of desktop printer
2017 augustus 15
Senior Account Director

The Senior Account Director is responsible for the development and nurturing of one of our key accou…

Drukwerk
Account Executive - Wakefield, UK

The Account Executive will be responsible for working closely with our clients, suppliers and intern…

Icon of desktop printer
Senior Account Manager - Wakefield, UK

The Senior Account Manager will work alongside the Account Managers and Account Executives to ensure…

Icon of desktop printer
Store Support Manager - Wakefield, UK

The Store Support Manager is responsible for installation and advice on POS for client new stores an…

Icon of coin entering piggy bank
2017 maart 31
Commercial Analyst

The primary purpose of this role is to provide analytical and commercial support to the Category Dir…

Icon of smiling face wearing headset
2017 april 21
Business Development Manager - Benelux

The Business Development Manager is accountable for identifying and delivering on profitable new bus…

Icon of desktop printer
2017 mei 14
Account Director - Germany

Als Account Director sind Sie verantwortlich für ein Team von aktuell 10 Mitarbeitern. Ihre Hauptauf…

Drukwerk
Icon of desktop printer
2017 mei 14
Account Manager

Onsite in Frankfurt für einen unserer großen Kunden aus der Bankenbranche sind Sie als Account Manag…

Drukwerk
Icon of desktop printer
2017 augustus 16
Senior Account Manager - Berlin

Als Senior Account Manager üben Sie eine koordinative Rolle zwischen Kunden, Lieferanten und interne…

Drukwerk
Icon of desktop printer
2017 mei 22
Senior Account Manager - South - UK

We are currently recruiting for a Senior Account Manager to join our team, responsible for the devel…

Drukwerk
Icon of computer mouse
2017 augustus 25
Senior Designer

HH Global has an exciting opportunity for an experienced Designer to support our client base coverin…

Creatieve Productie
Icon of computer mouse
2017 mei 19
Traffic Manager - Leatherhead, Surrey - UK

Exciting opportunity for an experienced Traffic Manager to join an experienced and motivated team of…

Creatieve Productie
Icon of computer mouse
2017 mei 19
Vormgever met commerciële instelling - Nederland

In de rol van Vormgever wordt je verantwoordelijk voor het realiseren van drukklare productiebestand…

Creatieve Productie
Icon of computer mouse
2017 augustus 16
Technical Production Designer

Are you a talented production designer with a passion for creating vibrant, engaging point of sale a…

Creatieve Productie
Icon of computer screen
2017 augustus 5
Head of Technical Services Delivery

The Head of Technical Services Delivery is responsible for devising and ensuring that the optimum ap…

IT
Icon of desktop printer
2017 augustus 5
Account Manager - Madrid, Spain

As the Account Manager, you will work closely with clients, suppliers and internal contacts to deliv…

Drukwerk
Icon of coin entering piggy bank
2017 augustus 25
VAT & Group Reporting Accountant - Leatherhead, Surrey

Reporting to the Group Financial Controller the VAT & Group Reporting accountant will be responsible…

Finance
Icon of desktop printer
2017 augustus 17
Account Manager - Paris, France

Account Manager working closely with clients, suppliers and internal contacts to deliver services to…

Drukwerk
Icon of desktop printer
2017 augustus 17
Account Executive - Paris, France

Exciting opportunity to work closely with our clients, suppliers and internal contacts and deliver s…

Drukwerk
Icon of three human heads with shoulders
2017 augustus 25
HR Assistant - Leatherhead

Exciting opportunity for an experienced HR Assistant to join an expanding HR Team in Leatherhead, Su…

HR
Icon of three human heads with shoulders
2017 augustus 25
Payroll, Benefits and Reporting Manager

Could this be your next role? Responsible for preparation and delivery of the UK and Non-UK (9) …

HR
Icon of desktop printer
2017 september 11
Senior Account Manager - Bristol

Delivering exceptional quality print management

Drukwerk