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Account Manager - Hong Kong

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Account Manager

The Account Manager is responsible for client engagement and project management service including requesting quote, managing timelines and deliverables, communication with clients and various internal stakeholders. This role is required to work with global and regional teams on retail store development projects across APAC. The projects will encompass the roll out of retail fixtures and fittings, installation and fit outs. S/he should work in a collaborative role with Regional Client Engagement, Production & Engineering and Logistic Team to plan, organize and execute local deployment of retail systems. to ensure products and services are delivered on time, on budget, and meet quality standards. The Account Manager shall be the active listener and detailed oriented, capable to prepare the accurate project brief/SOW to the internal parties. S/he must be a highly organized planner, excellent communicator, negotiator, and team player.

To apply please send updated CV to hr.apac@hhglobal.com

HH Global is a global marketing services group specialising in the execution of POS, print, digital and campaign execution management.

We provide services to global brands and retailers, both directly and via their nominated agencies. HH Global delivers a seamlessly integrated Customer Brand Experience and a greater measurable return on marketing investment (ROMI).

With offices across Europe, the US, Latin America and Asia-Pacific, HH Global delivers for some of the most successful and challenging brands in the world and is a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronise all customer touchpoints across creatives/ design, POS, print, digital and retail media. In recent years, needs for sustainability and innovation are ever more increasing and HH Global delivers total solution for clients.

HH Global continues to grow rapidly year on year and is searching for the best candidates in the market for those professionals who desire to be on a winning team.

PURPOSE OF THE JOB

  • The Account Manager for HH Global Team is responsible for client engagement and project management service including requesting quote, managing timelines and deliverables, communication with clients and various internal stakeholders.   
  • This role is required to work with global and regional teams on retail store development projects across APAC. The projects will encompass the roll out of retail fixtures and fittings, installation and fit outs.  
  • S/he should work in a collaborative role with Regional Client Engagement, Production & Engineering and Logistic Team to plan, organize and execute local deployment of retail systems. to ensure products and services are delivered on time, on budget, and meet quality standards.  
  • The Account Manager shall be the active listener and detailed oriented, capable to prepare the accurate project brief/SOW to the internal parties.   
  • S/he must be a highly organized planner, excellent communicator, negotiator, and team player  

KEY RESPONSIBILITIES

  • Drive projects through development, engineering, production phases, distribution planning, receiving, and implementation of the project lifecycle. 
  • Establish and communicate budgets and delivery schedules for each order. 
  • Prepare Request for Quote and work on cost estimate.  
  • Be capable to build the rapports with external/internal clients and other stakeholders 
  • Communicate and deliver the client’s expectation and requirement precisely to production and design team on technical perspectives to drive smooth deployment during planning and deployment phases. 
  • Establish scope of work on each project to run through with client for confirmation. 
  • Demonstrate in depth knowledge of client’s business, brand language and culture.  
  • Troubleshoot unforeseen issues, handle complaints and claims  
  • Report project details, timing, and overall project status via reports, emails, and online tools. 
  • Provide clear and timely solution-oriented communication to stakeholders. 
  • Demonstrate knowledge on forecasting and inventory management on local roll out projects. 
  • Develop and sustain excellent relationships with all client and supplier contacts. 

REQUIERMENTS

Professional -

  • 5+ years of experience expected - in client services, project management, retail development, business administration. Experience in retail roll out programmes, retail fixture production and fit outs. 
  • Able to learn fast specifics about our industry including materials, production processes, retail channel and environments. 
  • Experience to work with factory directly is a plus 
  • Solid experience on project / program management on regional level 
  • Capable to quickly learn and operate internal ERP software for project management. 
  • Self-motivated, proactive, confident team player 
  • Complex stakeholder management both internally and externally 
  • Detail-minded, organized, and efficient multitasker with excellent time management skills.  
  • Good capability to read technical drawings. 
  • Outstanding customer service with excellent verbal and written communication skills. 

Personal -

  • Organized, efficient, and structured to work with large volume of information. 
  • Dedicated, loyal and focused on outstanding client service. 
  • Excellent communication skills for daily interaction with clients and colleagues. 
  • Open, Honest and Direct 
  • Stress resistant and able to focus under time pressure 
  • Ability to multi-task many things at once without losing focus and control 
  • Perfectionist with a high level of attention to detail. 

Language -

  • English – fluent 
  • Chinese / Cantonese fluent 
  • Chinese / Putonghua fluent  
  • Other languages advantageous 

IT-

  • Advanced computer literacy required 
  • Advanced level of MS Word, Excel, PowerPoint is a must 
  • Experience with CAD and Adobe Illustrator applications is benefit