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Technical Services Executive

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Technology: Leatherhead, UK

Responsible for devising and ensuring that the optimum application of technology solutions within the HH Global environment is maintained at a global level.

Working closely with the existing Technical Services team, IT and Studio teams, the Technical Web Services Executive is responsible for devising and ensuring that the optimum application of technology solutions within the HH Global environment is maintained at a global level.  The Technical Web Services Executive will assist in investigating all company system related offerings to business clients and company end users. The position also involves resolving issues for end-users of various forms of technology.  The ideal candidate will thrive on daily challenges and enjoy working as part of a team and independently.

 

This is a role within a fast growing global business, delivering industry leading services and business applications to a 1st class client list. The successful applicant will be an enthusiast who enjoys the challenge of taking existing technologies or custom built solutions and building solutions or tools that can streamline and improve their marketing and procurement processes, in addition smart integrations with systems that extend our functionality in order to optimise a user's experience.

 

The Technical Web Services Executive will ensure successful implementation of multiple projects via a combination of concise communication and technical self-sufficiency.  

Researching, prototyping and implementing new technologies, with specialist expertise in web service integration, api’s and front & backend code languages within the digital media industry is essential. The knowledge gained through researching and prototyping will need to be implemented to provide growth within the HH Global environment and Technical Services team.

 

A keen interest in all areas of digital marketing, business applications and technology is required and although no experience in the technologies currently used is required, it would be an advantage to have an understanding of marketing resource management, digital asset management and soft proofing applications. The Technical Web Services Executive will have had some hands-on experience in an operational environment, ideally in a development or IT environment and be able to adapt quickly to the fast pace of the team.  

 

Key Responsibilities 

 

  • To provide technical expertise to the primary business systems used by HH Global with a strong focus on the integration processes, api’s and code languages specifically .net, JavaScript, HTML, CSS, MYsql, MSsql
  • Capture accurate reporting or auditing for clients using in-house systems or solutions
  • To accommodate client disabilities by recommending user-friendly devices and techniques
  • Create documentation for the build and maintenance of any creation

  • Scoping and prototyping example integrations between various systems, including customer facing proof of concepts

  • Interact with various internal IT Support functions, Development and Operations to troubleshoot problems and scope integration workflows

  • Contribute to the on-going implementation of company’s ethos and values

  • Develop and maintain solutions, tools and processes on existing platforms

  • To stay up-to-date with system information, updates, technologies and code languages

  • Prioritisation of tasks ensuring workload is managed and service delivery standards are met

  • Adhere to best working practices as defined by industry standards

 

Key Skills & Experience

 

  • The ability to prioritise work when dealing with support requests within the team 
  • Excellent communication skills (both written and verbal), and appreciation of the need for excellent customer service as per international standards

  • Strong technical knowledge and experience of customer service practices is must

  • Strong knowledge of Microsoft Office products, Google Mail, Drive and Docs together with modern internet browsers, etc.

  • Very good all round technical knowledge – with .net, JavaScript, HTML, CSS, MYsql, MSsql

  • Xinet, Umbraco or any other DAM/CMS would be a bonus

  • Experience of working with and understanding Application Programming Interfaces (API’s) is essential

  • The desire and capability to grow intimate knowledge of the user needs

  • Demonstrates the relevant professional skills related to the role.  Makes decisions and solves problems based on sound process knowledge

  • Excellent time management skill is required

  • Ability to maintain pleasant working relationships and effectively present information and respond to questions from managers, team mates and users

  • Ability to interpret a variety of instructions in written, oral or scheduled process manuals

  • Ability to explain technical processes in a client friendly, clear and logical fashion

  • Extremely client friendly and focussed. Must be good in front of clients in both a support, sales support and consultative capacity

  • Ability and willingness to learn new skills and technology solutions (HH technology and associated solutions)

  • Great ability to communicate, sharing and teaching within the team.

  • Disciplined, hardworking, measured, focussed, fun and professional. Wanting to extend existing skills and to be the best in class with a leading business in its sector

  • Client-focused, with a positive attitude as well as good ‘people skills’.  Able to negotiate effectively and communicate on all levels

  • Able to handle challenging situations and act appropriatel

 

HH Global is an industry-leading organisation and we deliver exceptional standards of service. Our team is our greatest advantage and we offer fantastic opportunities for professional growth and development. We offer competitive salaries, excellent career prospects and we are always looking for enthusiastic and innovative talent, with a desire for a challenging and rewarding career.

HH Global is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please click here to apply 

1 : Head of Technical Services Delivery