Production Services Manager - Monterrey, Mexico

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Seeking a dynamic Production Services Manager to join the Mexico team.


We are currently seeking a dynamic Production Services Manager whose responsibilities will include customer service and product delivery through constant liaison with HH team and suppliers on all matters relating to print, point of sale and campaign management services.  The primary focus of this role will be to deliver exceptional customer service – ensuring adherence by all involved to specified deadlines and budgets. 

The PSM will, in conjunction with the procurement team, will select the most appropriate supplier, negotiate costing within defined limits and timescales for each job and ensure that internal procedures are followed at all times. Requests for quotations will be processed in a responsive manner and internal clients will be updated regularly on the progress of their work.  Orders will be processed in the most efficient manner available. 

Duties and Responsibilities:

oManage day-to-day customer print program operations via the HHub eProcurements system

oDeliver to print management scope including all supplier partner activities and service deliverables

oProduce the highest quality deliverables within budget and deadline specifications

oAssess project requirements and provide printing/production options; help establish baseline cycle times and budgets for reoccurring project types

oCoordinate projects and all requirements with agency and production suppliers

oNegotiate pricing to ensure most competitive costs and savings goals achieved, aligned with capabilities requirements, realistic production schedules and minimal rush/additional charges

oAssist with pre-flight quality checks on all native files as needed

oEnsures best practice operations across all program practices

oMaintain a good understanding of the client’s business and industry sector

oIntroduce market innovations and production solutions to deliver process and cost efficiencies to marketing stakeholders

oBuild strong relationships with internal clients and manage their perceptions and expectations, particularly with regard to production timing and budgets

oResolves customer issues to ensure high customer satisfaction rates

oExceptional written and oral communication skills with a commitment to quality

oCollaborative, high-energy, team-based approach to working with clients and colleagues


  • At least 5-10 years of world class print production experience, direct mail campaigns, POP, POS and retail experience
  • Global experience and perspective
  • Expertise with project management tools, techniques and procedures
  • Ability to identify, interpret and prioritize business requests
  • Experience with pre-press and production processes for 1-8 color offset print, digital output, display, multimedia and promotional items

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law

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