APAC Careers

Account Manager, Retail

Account Manager, Retail

The Account Manager is a key role who will directly report to our Country Manager and providing high performance service in terms of project planning & management, cost management, fixture goods roll-out program to the stores.

HH Global is a tech-enabled, creative production and procurement partner that delivers big impact for big ideas across the globe. With +4,500 experts in every market and a thirty-year track record of success, we help the biggest brands on the planet achieve stronger, more sustainable growth. Across every channel. At the speed of modern business. With an unmatched supply chain, a growing suite of tech tools and data insights- we make our clients’ brilliant ideas unmissable everywhere.

Key Responsibilities

  • Ensure smooth delivery of the task through all the project phases – setting up project details in ERP system, floor planning, price quotations and time planning, assembly & Pick-n-Pack, transport and final installation of the stores and follow-up maintenance service
  • Identify appropriate production methods and qualified local vendors/partners
  • Ensure the quality of technical documents, schedules, design drawings, mechanical drawings, materials are accurate and complete
  • Provide excellent customer service and prompt response to all stakeholders both internal and external
  • Regularly report on project status, inventory and project specific issues quickly and with proposed solutions, providing live visibility of the status of all projects and forecast stock demand, highlighting shortages to client or Production Manager
  • Identify and solve issues with effective solutions and flawlessly exceeding client expectations
  • Able to demonstrate in depth knowledge of client’s business, brand language and cultures
  • Team player in Regional Team on collaborations and sharing

Knowledge and Skills

  • 5 years of experience expected – in project management, retail development, Interior design, architectural, key account management and business administration
  • Good understanding and skillsets of technical drawings and architectural floor plans
  • Able to learn fast specifics about our industry including building and production materials, production processes, fit out and retail environments
  • Conversant logistics knowledge, knowing well about all kinds of requirement about import, export and warehouse, etc
  • Capacity to quickly learn and operate internal ERP software for project management
  • Working with international clients and regional management
  • Advanced level of MS Word, Excel, PowerPoint is a must
  • Experience with interior store design tools such as CAD/Sketchup applications
  • Experience with Adobe Photoshop and Illustrator
  • 3D Max and V-Ray experience is a plus
  • ERP experience is a great benefit


  • Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement.
  • Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. As well as product innovation, employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities.
  • Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships.
  • Team Player: Commitment to the team’s common goal. A willingness to always communicate, share and support each other.
  • Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HHG in the market place. Always looking for a better way to get things done and puts plans into practice.
  • Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination.

To apply please send an updated resume to apac.careers@hhglobal.com