APAC Careers

Key Responsibilities

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• Provide technical input and advice on execution projects as required
• Build market execution briefs with account managers and client
• Provide consultancy and advice to client and internal teams on best use of space, materials and functionality on POSM
• Ensure project is recorded using the designated company formats / tools
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Work with the client and internal teams to manage expectations on project delivery
• Suggest alternative options and innovation where possible
• In-Store market research on POS Items for both our clients and their competitors
• Able to attend meetings away from the client site as required
• Work with Regional Account Directors and Country Managers to identify new business opportunities
• Work with our Industrial design resources to build specifications and project briefs
• Deliver services to meet and exceed contracted SLA’s
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action
• Closely working with the Account Team & the supply chain partner on the Conceptualization, Design & Fabrication of POSM elements
• Supporting the operation, following up the critical path and ensure our success of Execution with highest quality and speed
• Periodic Assessment of POB in line with the Path to Purchase Mode
• Ensuring resources are properly disposed, while ensuring efficiencies in the process
• Early triggering alarms to get required resources around any potential issue
• Improve team’s printing knowledge and provide regular printing training

Knowledge and Skills

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• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills
• Appropriate market knowledge of the Retail and FMCG environment
• Able to work under pressure and to tight deadlines, with a good sense of humor
• Has knowledge of technical aspects related to Soft /hard POSM’s with detailed understanding of different installation /maintenance techniques
• Able to anticipate the problem areas related to POSM executions in modern trade & general trade
• Is professional, courteous and calm under pressure
• Has a project management mind-set
• Process driven
• Approachable and confident to offer advice in meetings
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and Google Apps is must.

Experience

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• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Experience in liaising directly with clients and advising on POSM campaign solutions is preferred
• Familiar with POSM language
• Experience in the retail environment of 7 years at least
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in marketing print procurement, structural design, field team or POS Manufacturing will be an advantage

Competencies

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• Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer, themselves are even aware. Using this information, addressing, and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Problem solver: Loves challenges and is naturally inclined to face them
• Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships
• Results Focused: Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress and keeping an eye on the bottom line. It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed
• Team Player: Commitment to the organizations / departments’ common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HHG in the marketplace. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned
• Organizational Awareness: Understands and learns the power relationships in one’s own organization or in other organizations (customers, suppliers etc.). Has the ability to identify who are the real decision-makers and the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization