APAC Careers

Account Manager

Account Manager

The Account Manager will be based in our Tokyo office and is responsible for liaising with Client Service team and the central procurement team to ensure that services to the customer are delivered to specification and on time.

HH Global is a tech-enabled, creative production and procurement partner that delivers big impact for big ideas across the globe. With +4,500 experts in every market and a thirty-year track record of success, we help the biggest brands on the planet achieve stronger, more sustainable growth. Across every channel. At the speed of modern business. With an unmatched supply chain, a growing suite of tech tools and data insights- we make our clients’ brilliant ideas unmissable everywhere.


Tokyo, Japan

Key Responsibilities

  • Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations
  • Work with the internal team members to coordinate production schedules, POS and print specifications, quotations and billing
  • This job description is a guide only to the duties and responsibilities attached to the post. The main tasks are indicative of the type of duties undertaken and are not exhaustive. The existence of a job outline does not inhibit flexible working
  • Initiate requests for customer & supplier purchase orders
  • Manage internal workflow, including data entry on internal software
  • Maintain a full understanding of the broad range of the HH Global services, and work closely with the internal departments to provide the client with services that complement their campaign
  • Providing technical input and advice on projects as required to achieve high quality standards. Rejects poor quality or incorrect jobs and schedules them to be redone when necessary
  • Build team camaraderie and apply best practices in conjunction with wider HH operations group and encourage knowledge sharing
  • Work with technical partners and suppliers to ensure they deliver service as required
  • Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client
  • Deliver a high level of customer service

Knowledge and Skills

  • 3 + years previous experience in a marketing execution, design, 3D POS, POSM, print or packaging environment
  • Have a strong project management background and comfortable analysing and interpreting specifications and data to produce accurate reports
  • Have a strong ability to interact creatively and efficiently with marketing leadership teams and have excellent oral and written communication skills
  • Experience of working in a fast-paced environment where priorities are constantly changing
  • Committed, independent, service minded with proven client management skills
  • Attention to detail, resourcefulness, and high level of accuracy
  • Ability to work under pressure, establish work priorities, and multi-task
  • Ability to work with short deadlines, and deliver on set milestones
  • Ability to deal with ambiguity and a creative problem solver
  • Ability to think strategically and partner with the Account Management team to deliver account based objectives
  • Strong industry manufacturing knowledge
  • Strong organizational and project management skills
  • Positively embraces change, accepts new approaches and maintains own effectiveness in situations of uncertainty
  • Delivers clear, concise and well-structured written and oral communication
  • Works collaboratively with others in pursuit of team goals
  • Shares information and ideas with others to achieve wider team or organizational objectives
  • Demonstrates a commitment to quality and operational excellence.
  • Identifies opportunities for continuous improvement
  • Ensures processes are adhered to and leads by example


  • Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement.
  • Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. As well as product innovation, employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities.
  • Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships.
  • Team Player: Commitment to the team’s common goal. A willingness to always communicate, share and support each other.
  • Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HHG in the market place. Always looking for a better way to get things done and puts plans into practice.
  • Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination.

To apply please send an updated resume to apac.careers@hhglobal.com