APAC Careers

Key Responsibilities

---

• Developing effective growth strategies and managing the opportunities for clients
• Manage overall financial performance (P&L, budgeting, forecasting) of the account, risk analysis and remedy
• Develops and keeps excellent relationships with strategic-level client contacts, provides client and market specific insights, collects regular feedback and ensures implementation of required actions internally and closes the feedback loop by communicating output to the client
• Engaging key client stakeholders to drive commercial, innovation & process improvement plans
• Work with Solution, Business Development and Sourcing team to identify new business opportunities and builds network of internal and external partners to help promote implementation of new solutions and business models
• Acts as point of escalation for any client related issues and proactively manages the resolution process with frequent updates and satisfaction measures
• Define briefs, problems to be solved and work together with other internal teams on scoping, shaping, building and scaling solutions.
• Coordinating regional pitches/tenders to ensure valid inputs across all markets (presentation, pricing, sourcing strategy) are consolidated and effectively communicated to client
• Drives a high performing team by reviewing team execution of key client deliverables, regularly reviews status of project execution of projects, monitoring activity and manpower utilization to ensure high quality of the team’s output
• Drives continuous improvement of the processes and ensure that managers and supervisors are fully trained on all aspects of planning and client’s reporting
• Secures resources and builds network of internal and external partners to help him promote implementation of new solutions and business models
• Update Senior Leadership Team about the status of the account and suggests new measures to be introduces where required
• Partner internally across the organisation with operations, planning and creative teams, driving internal disciplines and processes that provide the tools that enable us to do business with existing clients or with new business opportunities
• Coach and mentoring client servicing teams’ mid-tier leaders, long term strategy in planning resources and hiring, performance management, organizational development, providing ongoing support and fostering team work
• Mentor and develop the team to drive them to deliver operational compliance, excellence, optimization of processes, creative thinking, cost benefit to both our clients and to any internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and joined up thinking across the team

Knowledge and Skills

---

• Candidate with experience in the beer, wine and spirits industry preferred
• Strong knowledge of POSM, Print & Premiums
• Strong background in procurement of marketing services
• Highly skilled and presentable at dealing with senior stakeholders
• Very strong operational background and understanding of bottom line management
• Demonstrable track record of successful client and contract management
• Can anticipate internal and/or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues
• Fluent English language with a second Asian language preferred
• Commercially savvy, confident in conversations around scopes, project fees, and profitability

Competencies

---

• Customer Focused: Goes beyond quality, delivery, reliability and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Relationship Building: Has the ability to build and maintain a network of business-related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider marketplace and using this knowledge to develop networks and relationships
• Team Player: Commitment to the organization’s/ department’s common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half-way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HH Global in the marketplace. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination