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ERP support and development specialist - Xiamen, China

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ERP support and development specialist

We are currently hiring an ERP support and development specialist to join our team. The role will be responsible for ERP & WMS system support and development in APAC. He/She will be the primary contact for all tier-1 application support needs responsible for providing initial response and troubleshooting for internal users.

To apply please send updated CV to hr.apac@hhglobal.com

HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.

With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touch points across print, digital and retail media.

Key Responsibilities

  • Application support and troubleshooting a variety of technical issues with a focus on customer service and warehouse management system
  • Answering inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests
  • Working with users to appropriately diagnose the nature of their problems and resolving ERP application issues
  • ERP & related Warehouse Management System (WMS) technical support & simple functionality development, such as reporting.
  • System interface developing with multiple ERP systems for global projects (API).
  • Development on Android-based app for WMS
  • Back up for daily IT support in Xiamen office
  • Cooperate with foreign colleagues to carry out international projects to meet the development needs of international customers.

Qualifications

  • Open, Honest and Direct
  • Stress resistant and able to focus under time pressure
  • Empathetic and social person for daily interaction with many people
  • Ability to multi-task many things at once without losing focus and control
  • Perfectionist with a high level of attention to detail
  • Natural drive for development and self-improvement
  • Flexible with time

Job Requirements

  • Preferred Bachelor’s degree or certifications in related field
  • Proficient business knowledge in various systems, software and database applications
  • Solid experience in ERP application, Kingdee experience would be preferred.
  • In depth knowledge on SQL, C# development
  • Knowledge on Android application would be a plus
  • Experience with warehousing processes in terms of ERP
  • Experience with finance processes in terms of ERP
  • Experience with project management
  • Can work with foreign colleagues independently.
  • A positive, customer-friendly attitude with attention to detail
  • Strong in spoken and written English
  • Strong organizational and prioritization skills with ability to effectively work and collaborate with multiple departments / functions