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Creative Studio Project Manager-Mexico City, MX

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Studio Manager-Mexico City, MX

We are currently seeking a dynamic Creative Studio Project Manager responsible for leading our Mexico City studio.

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Job Description – Creative Studio Project Manager

We are currently seeking a dynamic Creative Studio Project Manager responsible for leading our Mexico City studio. Responsibilities include expertise in client and internal account team’s relationship management and product delivery on all matters relating to print and creative production services. Must be an exceptional communicator across locations, supporting projects for the Americas. Must possess strong people management, project management and creative acumen.

 

Key Responsibilities

  • Accountable for all aspects of the day to day management and leadership of an on-site team comprised of graphic design, presentation and creative production staff
  • Accountable for the workflow of creative projects from brief through to file delivery
  • Create an environment of continuous improvement targeted towards improved service and increased efficiency
  • Ensure a bar of excellence in design and brand management work and be able to do design activity as well
  • Play a key part in training and development of new staff members
  • Responsible for the operational delivery of the print and creative services within budget and to deadline
  • Develop and maintain strong client relationships across the Consumer Health and Pharmaceutical Divisions, and manages their perceptions and expectations
  • Resolves customer complaints; Ensures results of the customer satisfaction surveys are acted upon where necessary
  • Deliver exceptional customer service
  • Escalation for all client inquiries ensuring immediate resolution of operational issues or complaints
  • Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client
  • Reporting on studio metrics

Requirements

  • 7-10+ years of combined experience in print/digital production and agency/design studio background
  • 5+ years in a studio management or creative management role
  • English proficiency in verbal and written communication
  • Strong graphic design background with relevant graphic design skills
  • Ability to build relationships with internal and external leadership and teams
  • Ability to identify, interpret and prioritize business requests
  • Ability to multi-task, prioritize, and manage time effectively
  • Computer savvy – ability to navigate multiple web browsers, and proficient with Microsoft Applications, specifically Excel. Familiarity with Adobe creative suite is a plus.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law