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Account Manager - Tokyo, Japan

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Account Manager

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

To apply, please send updated CV to hr.apac@hhglobal.com

HH Global is a global marketing services group specialising in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.

With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronise all customer touch points across print, digital and retail media.

PURPOSE OF THE JOB

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time.  You will be responsible for delivering exceptional client service through excellent customer service and product delivery.  You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. 

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further.  The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

KEY RESPONSIBILITIES

  • Provide technical input and advice on print projects as required
  • Take briefs from the client including full specification details and deadline dates and manage from start to finish
  • Suggest alternative options and innovation where possible
  • Produce detailed specifications for internal and external clients based on client knowledge
  • Brief suppliers on client requirements
  • Deliver a high level of customer service
  • Monitor projects to ensure they are delivered to specification and on time
  • Ensure activity is recorded using the designated company tools
  • Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print
  • Implement new methods and procedures as required
  • Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
  • Ensure invoicing procedures are followed
  • Able to attend meetings away from the client site as required
  • Work with Country Manager to identify new business opportunities
  • Agree and manage budgets and P&L’s
  • Ensure profit is maximized through analysis of performance
  • Deliver services to meet and exceed contracted SLA’s
  • Manage and monitor objectives to meet key business drivers
  • Ensure compliance with Regulatory and Company policies
  • Measure customer satisfaction and take appropriate action

KNOWLEDGE & SKILLS:

  • Numerate with a strong commercial understanding
  • Ability to manage multiple projects simultaneously
  • Strong time management and prioritisation skills
  • Able to work under pressure and to tight deadlines, with a good sense of humour
  • Has knowledge of technical print with detailed understanding of different techniques
  • Is professional, courteous and calm under pressure
  • Has a project management mind-set
  • Process driven, with an eye to sales and business development
  • Approachable and confident to offer advice in meetings
  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
  • Knowledge of Microsoft office and Google Apps is  preferred but not essential

EXPERIENCE

  • Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred
  • Experience in a client facing role is essential
  • Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
  • POS conceptual experience
  • Experience of Direct Marketing
  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
  • Previous experience working in print/ print management/ print buying/ marketing print procurement will be an advantage

 

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