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Account Manager - Singapore

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Account Manager

The Account Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The job-holders will be expected to have significant client contact, suppliers and working with internal stakeholders to take the lead role in particular projects. The Account Manager will preferably have experience in managing print campaign and retail POS display.

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HH Global is a global marketing services group specialising in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.

With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronise all customer touch points across print, digital and retail media.

Job description

The Account Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The job-holders will be expected to have significant client contact, suppliers and working with internal stakeholders to take the lead role in particular projects. The Account Manager will preferably have experience in managing print campaign and retail POS display.

 

KEY RESPONSIBILITIES

  • Delivering services on time, to specification, to a high quality and to contractual targets

  • Providing technical input and advice on projects as required to achieve high quality standards

  • Production of detailed specifications for internal and external clients

  • Monitoring high standards and working together on new methods and procedures

  • Ensuring best practice in conjunction with wider HH operations group

  • Develops a good understanding of the client’s business and industry sector

  • Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with print campaign management services that complement their print and retail POS display services.

  • Implement new methods and procedures as required

  • Develop strong relationships with Client Officers and Client agencies

  • Deliver a high level of customer service

  • Monitor projects to ensure they are delivered to specification and on time

KNOWLEDGE & SKILLS:

  • Minimum 3 years account management experience

  • Experience in liaising directly with clients and advising on print, print management, print buying, marketing print procurement and retail POS display solutions

  • Digital solutions knowledge is not essential but will be an advantage

  • Naturally builds and maintains rapport with the client

  • Is comfortable analysing and interpreting financial data and produces accurate reports

  • Works collaboratively with others in pursuit of team goals

  • Identifies opportunities for continuous improvement

  • Takes a logical and systematic approach to work

  • Takes a flexible approach to work and encourages others to do so

  • Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)

  • Previous experience working in print/ print management/ print buying/ marketing print procurement essential

  • Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations

  • Knowledge of Microsoft office

  • Good command in both verbal and written English and Chinese

  • Asia working experience will be an added advantage

HH Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all suitably qualified persons regardless of their race, sex, religion/belief, sexual orientation, national origin, disability or age.

 

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