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Account Director (Boston area)

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Account Director (Boston Area)

Account Director

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Located outside of Boston

HH Global are currently recruiting for an experienced Account Director. You will be responsible for the development and nurturing of a key North American account. This role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

The Account Director will take full responsibility for the strategic and operational management of the account under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA.

This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.

We are seeking an print production outsourcing professional with an in-depth experience of working with Fortune 500 clients, preferably with Pharma experience, to drive the Client Services team and deliver ongoing solutions to resolve Client challenges.

KEY RESPONSIBILITIES

  • Lead teams spread across geographies
  • Delivering operational excellence
  • Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments and management of external suppliers
  • With the SVP of Client Ops manage the on and off-site Account Teams that operate in the areas of the clients business under your direction ensuring compliance to company operating procedure
  • Manage the personal development of team members through, appraisals, one‐to‐one meetings, mentoring and training
  • Take ownership of and resolve issues, quality concerns or corrective actions
  • Developing effective growth strategies and managing the opportunities for these Clients
  • With the SVP of Client Ops; build client development plans for each year
  • Achieve and excel growth targets
  • Manage overall financial performance of the account, risk analysis and remedy
  • Identifying risks to the account and putting in place strategies to manage these risks
  • Contract review and renewal
  • Develop strong relationships with senior key decision makers
  • Regular MI reporting and production of account relationship plans
  • Develop and maintain a comprehensive knowledge of the client’s business and sector
  • Ensure a good understanding of key drivers for the client and their organization
  • Ensure that the client has a full understanding of new service lines
  • Identify new business opportunities and work with VP, Strategic Sourcing, and other teams to engage and implement new services

REQUIREMENTS:

  • Previous experience in leading teams of at least 10+ people, across multiple geographies
  • Previous experience leading and developing high performance teams in a fast-paced environment
  • Holds a Bachelor’s Degree in business or relevant work experience
  • Detailed, analytical and a problem solver
  • Leads by example and able to motivate teams in all directions – inspiring followership
  • Empowers direct reports; creating a sense of ownership by providing clear expectations, control of resources, and responsibility
  • Delegates work appropriate to the person and the situation recognizing contributions made
  • Able to create clear and structured meeting report and articulate to a senior audience
  • Positively embraces change, accepts new approaches and maintains own effectiveness in situations of uncertainty
  • Takes a flexible approach to work and encourages others to do so
  • Able to manage and motivate people in a dynamic environment
  • Delivers clear, concise and well-structured written and oral communication to clients, team members and Account Director
  • Works collaboratively with others in pursuit of team goals
  • Shares information and ideas with others to achieve wider team or organizational objectives when necessary
  • Provides timely feedback, guidance, mentoring and training to help individuals and the team to reach their goals
  • Is able to make competent decisions and solve problems based on knowledge relevant to position

Regular, predictable attendance is an essential function of the job

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law